Domain & Hosting Recovery
Find out who really owns your domain and hosting, and move it into your company's name.
A domain name is property, and in Serbia it very often sits in someone else's name: the agency that built the site, a freelance developer, or a private email address nobody at the company uses any more. We find out who actually holds the record, then work through the registrar's and RNIDS's own procedures to move it to your business. If your website or company email is down right now, restoring service comes first.
Does any of this sound familiar?
- Our website went offline and nobody at the company knows who pays for the domain.
- The agency that built our site years ago has stopped answering, and the domain is in their name.
- Our company email stopped arriving after someone changed a setting we do not understand.
- A renewal notice for our .rs domain went to an address that nobody here uses any more.
- I can log in to the website admin panel, but I cannot find the hosting account anywhere.
- A former developer still controls where our domain points, and we want it back with the company.
What this covers
Ownership check
We read the public registration record for your domain, including the RNIDS record for .rs and .срб names. You get a plain answer on who is listed as the registrant and which registrar the name sits with.
Registrar and hosting access
We work out which company actually bills you for the domain and for the server your site runs on. Then we follow that provider's own account recovery and identity checks to get your business back in as the account holder.
Registrant change
We prepare the ownership change paperwork the registrar and RNIDS ask for. Your APR company registration, invoices and contracts are what carry the claim, not persuasion.
DNS and email repair
We fix the records that decide where your website and company email are delivered, which is what people mean by DNS. Where a change broke mail flow, we put the correct records back.
Migration and renewal control
We move hosting into an account your business owns and can pay for directly. Renewal, billing and contact details are set so the next notice reaches someone who still works there.
How we work through it
- 1
Intake and diagnosis
You tell us the domain name, what stopped working and what you can still get into. We then pull the public registration and hosting records so the real ownership picture is on the table before anything is touched.
- 2
Evidence assembly
We help you gather the documents that show the business's claim to the name: company registration, invoices, contracts and old correspondence with the agency or provider. We tell you honestly how strong that file looks.
- 3
Official procedure
We open the case with the registrar, the hosting company or RNIDS and follow their published ownership change, dispute or account recovery route. Everything is done in your name and with your written approval.
- 4
Service restoration
Once access is in place we bring the website and company email back and correct the records that point to them. If the current hosting is unsafe or unmaintained, we migrate it as part of the same work.
- 5
Handover and hardening
The domain and hosting end up in accounts your company owns, with registrar lock and renewal reminders switched on. You get a written record of what lives where and who has access to it.
What we may ask you for
- The exact domain name, plus a screenshot of the public whois or RNIDS record if you already have one.
- Your APR company registration extract, so the registrar can match the business to the ownership being claimed.
- Invoices or a bank statement showing that your business paid for the domain or hosting, with the full card number and account balance masked.
- The contract, offer or email thread with the agency, freelancer or provider who originally set the domain up.
- A screenshot of the renewal or expiry notice you received, showing the sender address and the date, with any personal ID number such as JMBG masked.
What we do not do
- We do not access any account without the provider's own verification and clear written consent from the account holder.
- We do not mislead or pressure a support agent, a registrar or a previous developer into handing over control.
- We have no partner, reseller or representative status with RNIDS, with any registrar or with any hosting company, and we never present ourselves as if we did.
- We do not resolve legal ownership disputes. Where the record and the paperwork disagree, that is decided through the registrar's dispute procedure or by your lawyer.
Typical milestones
- 1.Received
- 2.Ownership verified
- 3.Access recovery
- 4.DNS restored
- 5.Monitoring
An indication of the steps a case in this category usually passes through. Not every case follows all of them.
Questions about this service
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