Cookie Notice

Our approach: as few cookies as we can manage

A cookie is a small file a website asks your browser to keep, so that the site can recognise the same browser on the next page. Most of them are unnecessary, so we use very few.

For basic measurement, such as how many people opened a service page, we prefer a privacy-friendly method that works without cookies and without following you around the internet. It counts visits in aggregate. It does not build a profile of you, it does not identify you, and it is not shared with an advertising network.

There are no advertising or social media tracking pixels on this site. If that ever changes, this page will be updated first and your consent will be asked before anything non-essential is set.

The strictly necessary cookies we set

These cookies are needed for the site to function. Without them you could not sign in, forms would not be protected, and a secure case link would not open the right case. Because the service does not work without them, they are not offered as an optional choice in a banner. All of them are set by us, on our own domain, and none is shared with an advertising network.

• Session cookie ([SESSION COOKIE NAME]). Purpose: keeps you signed in as you move between pages of your case. Rough lifetime: until you sign out or close the browser.
• Security token cookie ([CSRF COOKIE NAME]). Purpose: protects forms against cross-site request forgery, a trick where another website tries to submit a form as if it were you. Rough lifetime: the browser session.
• Language preference ([LOCALE COOKIE NAME]). Purpose: remembers whether you chose Serbian or English, so you do not have to choose again on every page. Rough lifetime: around one year.
• Secure case access token ([CASE TOKEN COOKIE NAME]). Purpose: set when you open your case from the secure link we email you, so the page can show your case and only yours. Rough lifetime: short, a few hours, then it expires and the link has to be used again.

Optional measurement, and consent

Non-essential measurement is switched off unless you turn it on. Today there is nothing to turn on and no banner appears, because there is nothing optional to ask you about.

If we add measurement that needs a cookie or browser storage, we will ask first, through a banner that gives refusing the same weight as accepting. Refusing is a single click and it changes nothing about your case, the speed of our reply or the way we work.

When you do consent, we record what you agreed to, the date and time, and the version of this notice that was in force, so that both sides have the same record.

Withdrawing consent

As things stand there is nothing to withdraw. No optional cookie or browser storage is set on this site, so there is no consent on record and no cookie settings control in the footer. This section describes what happens if that changes.

If we do add optional measurement, we will ask first, and the banner that asks will stay reachable afterwards so that switching it back off is as easy as turning it on. You can change your mind at any time and you do not need a reason.

Withdrawing consent stops any further optional collection from that moment. Anything already collected is deleted or reduced to anonymous counts, as described in our privacy notice. Either way, writing to [CONTACT EMAIL] works: tell us what you want stopped and we will handle it for you.

Controlling cookies in your browser

Your browser gives you control over cookies regardless of what any website prefers. You can see what is stored, delete it, block cookies from specific sites, or block them all.

One practical note. If you delete or block the strictly necessary cookies listed above, you will be signed out and a secure case link may need to be opened again from your email. Nothing is damaged by this, and no case data is lost. If your browser is set to block all cookies and the case page will not open, tell us and we will continue with you by email instead.

• Chrome: Settings, then Privacy and security, then Third-party cookies and Site data.
• Safari: Settings, then Privacy, where you can manage website data.
• Firefox: Settings, then Privacy and Security, under Cookies and Site Data.
• Edge: Settings, then Cookies and site permissions.
• A private or incognito window discards cookies when you close it, which is a simple option on a shared computer.

Changes and contact

If we add, remove or change a cookie, we update this page and the date at the top of it. For anything to do with cookies or with the information behind them, write to [CONTACT EMAIL], or by post to [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. Our privacy notice explains the wider picture of what we hold and why.