Four steps. You can go back at any point, and your answers stay on this device until you send them.
Step 1 of 4
Problem
Start with the category closest to the problem.
If two of them fit, pick either — we can move the case.
One line, the way you would say it out loud.
In your own words, in whichever language you prefer. What changed, when you noticed, and what you have already tried. We do not translate what you write.
Roughly is fine.
The website, profile or account this is about.
These questions change with the category, so we do not ask you for things that are not relevant.
In Meta Business Settings, under Business Info. Not a secret — it is an identifier.
Copy it exactly, or paste a screenshot on the next step.
Names or roles, not logins. Include agencies and former staff who may still have access.
This sets our internal priority. Be honest rather than dramatic — we would rather know the real picture.
Marking a case critical moves it up our queue. It does not change what a platform, a bank or a registrar will do, or how quickly they will do it.
Select everything that applies.
For example, a deadline, an event, or a seasonal peak.
Screenshots and documents help us start from facts instead of guesses. You can also skip this and send things later from inside your case.
Before you upload, cover what we do not need
Drag files here, or browse
Up to 20 files, 4.5 MB each. Accepted: .png, .jpg, .jpeg, .webp, .gif, .pdf, .txt, .log, .csv.
No files attached
We confirm your email before the case opens, so that only you can read it.
Your case link and one-time codes go here. Use an address you can definitely open.
Only used if we need to reach you quickly about this case.
Whatever you pick, the case record stays in the portal. Phone and WhatsApp are only used to reach you, never to send case details.
What we will never ask for
Draft saved on this device